ITIL® 4 Leader: Digital and IT Strategy is the final module to launch from the ITIL 4® certification scheme and completes the ITIL® 4 Strategic Leader designation. ITIL 4® Leader: Digital and IT Strategy adds a new perspective to the ITIL 4® guidance and elevates the discussion around ITIL® concepts to an organisational strategy level.

Utbildningsmål

The module enables IT and digital leaders to influence and drive strategic business decisions, by helping them to:

• Create an appropriate digital strategy aligned to the wider business goals.
• Understand how business and IT leaders across the globe are responding to digital disruption by reshaping corporate strategy, adapting processes and even repurposing entire business models.
• Explore the use of the ITIL® 4 framework to support organisations on their digital transformation journey, addressing service management challenge and utilising new technology.
• Demonstrate the use of ITIL® Guiding Principles in Digital and IT Strategy decisions and activities
• Understand why organisations need to change the way they do business in markets disrupted by digital and information technology, and relate this to the concepts of strategy that they will need to master as they make these changes
• Relate the concepts of Digital and IT Strategy, the Service Value System and the Service Value Chain and explain how they work together to create value in markets being transformed by digital and information technology
• Understand how an organisation uses Digital and IT Strategy to remain viable in environments disrupted by digital technology
• Understand strategic approaches made possible by digital and information technology to achieve customer / market relevance and operational excellence
• Understand the risks and opportunities of Digital and IT Strategy
• Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy
• Understand how to implement a Digital and IT Strategy
• Continue learning and face new challenges with after-course one-on-one instructor coaching

Målgrupp

This module is for IT and business directors, heads of department, aspiring C-Suite professionals and other senior business leaders across the organisation who are looking for guidance that will help them:

• Craft a digital vision.
• Develop a cross-organisational digital strategy.
• Strategically manage risk.
• Drive organisational change.
• Survive and thrive in a VUCA environment.

Förkunskaper

Candidates must hold either ITIL 4 Foundation Certification or Managing Professional Certificate and Candidates must be able to demonstrate that they have a minimum of three year’s managerial experience.

Innehåll

Module 1: Demonstrate the use of ITIL® Guiding Principles in Digital and IT Strategy decisions and activities

• Relate the ITIL guiding principles to all aspects of Digital and IT Strategy

Module 2: Understand why organisations need to change the way they do business in markets disrupted by digital and information technology, and relate this to the concepts of strategy that they will need to master as they make these changes

• Understand the key concepts: Digital Technology, Digital Business, Digital Organization, Digitalization, Digital Transformation, Business Strategy, and Business Models, Digital and IT Strategy, Product Management and Service Management
• Explain the relationship between Digital and IT Strategy and the core components of the ITIL SVS

Module 3: Relate the concepts of Digital and IT Strategy, the Service Value System and the Service Value Chain and explain how they work together to create value in markets being transformed by digital and information technology

• Explain environmental analysis in terms of external and internal analysis, covering PESTLE and the Four Dimensions of Service Management

Module 4: Understand how an organisation uses Digital and IT Strategy to remain viable in environments disrupted by digital technology

• Show how an organization's viability is related to how agile, resilient, lean, continuous, and co-creational it is
• Know how to apply DITS in managing VUCA environments
• Explain and compare three levels of digital disruption
• Show how an organization's position in a particular market or industry is influenced by a number of factors
• Use a digital positioning tool to determine the appropriate position for a digital organization

Module 5: Understand strategic approaches made possible by digital and information technology to achieve customer / market relevance and operational excellence

• Know how to apply different approaches to achieve customer/market relevance
• Know how to achieve operational excellence in the four dimensions of service management
• Understand the financial aspects of Digital and IT Strategy
• Apply strategic approaches for digital organizations

Module 6: Understand the risks and opportunities of Digital and IT Strategy

• Explain the concept of risk management in the context of a digital organization
• In the context of Digital and IT Strategy, explain how to identify risk and assess risk
• Explain the concept of risk posture and show how to determine an acceptable balance between opportunity and risk
• Explain the concept of innovation, including its key elements and techniques
• Describe techniques to develop and maintain a culture of innovation

Module 7: Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy

• Show how to use a digital readiness assessment to perform a gap analysis between an organization’s current and desired positions
• Explain how to define and communicate a vision and a strategy
• Know how to use business cases to advocate for a Digital and IT Strategy